Your Privacy Is Our Responsibility

1 Introduction & Scope of Application

ac366 is an online betting and gaming platform serving Bangladeshi players. We believe that protecting our users' personal information is a fundamental right and an integral part of our business principles.

This privacy policy ("Policy") describes how ac366 collects your personal information, the purposes for which it is used, with whom it is shared, and what measures are taken to ensure the security of your information. This Policy applies equally to our website, mobile application, and any related services.

By using ac366's services, you are considered to have been informed of the terms set out in this Policy. If you have any objection to any part of this Policy, please stop using our services or contact us at [email protected].

2 What Information We Collect

At various stages of our relationship with you, we may collect the following types of information:

2.1 Information You Provide Directly

Information you provide directly during account registration, the verification process, or when contacting us includes:

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Address of the user located in Bangladesh
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
• The content of your communications with our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

• IP address and device identification information
• Browser type and operating system information
• Login time, session duration, and a list of pages visited on the platform
• User behaviour data relating to clicks, scrolling, and navigation patterns
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

To ensure the transparency and security of your financial activity, we retain records of all deposits and withdrawals, betting history, and information relating to winnings.

3 Purposes of Using Information

ac366 uses the information collected for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate all services related to betting, gaming, and financial transactions without interruption.
• Identity Verification: To prevent fraud and maintain a safe environment.
• Customer Support: To provide timely and effective resolution of your questions and complaints.
• Legal Compliance: To retain necessary information in accordance with applicable laws and regulations.
• Platform Improvement: To analyse user experience and improve service quality.
• Responsible Gaming: To help prevent problem gaming by identifying unusual betting behaviour.

4 Information Sharing & Disclosure

ac366 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party providers to deliver essential services such as payment processing, identity verification, cloud hosting, and customer support. These organisations receive limited access to information only as needed for specific purposes and are contractually obligated to comply with our privacy standards.

4.2 Legal Obligations

If an obligation arises to disclose information through a competent court, government authority, or legal process, ac366 will disclose that information in compliance with applicable law. Where possible, we will notify you in advance.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

5 Cookies & Tracking Technologies

ac366 uses cookies and similar technologies to ensure the functionality of the platform and to improve user experience. Cookies generally fall into three categories:

• Essential Cookies: Essential for maintaining login sessions and operating core functionality.
• Functional Cookies: For remembering your language preferences, theme settings, and other personalised settings.
• Analytical Cookies: For analysing platform usage to improve service quality.

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may limit some features of the platform.

6 Data Security Measures

To protect your information, ac366 uses industry-standard security technologies and practices:

• All data transfers are secured through SSL/TLS encryption.
• Sensitive information is stored in databases using strong encryption algorithms.
• Access to information within the organisation is limited to only the staff who need it.
• Regular security audits and vulnerability assessments are conducted.
• Automated monitoring systems are active to detect suspicious activity.

7 Data Retention Period

ac366 retains your personal information only for as long as necessary. The following policies are generally followed:

• Information for active accounts is retained for as long as service delivery continues.
• After an account is closed, certain information is retained for a defined period in accordance with legal and regulatory requirements.
• Records of financial transactions are kept for the number of years required under applicable law.
• Once the retention period expires, information is securely deleted or anonymised.

8 Your Rights & Choices

As a user of the ac366 platform, you have the following rights regarding your own information:

8.1 Right of Access & Correction

You may view the personal information stored in your account at any time and correct it if needed. Use account settings or contact the support team to update your information.

8.2 Right to Withdraw from Marketing Communications

If you wish to stop receiving promotional emails or messages, use the "Unsubscribe" option in any message or notify the support team. However, essential service-related communications will continue.

8.3 Account Deletion Request

You may request the deletion of your account and associated information. However, we are legally required to retain certain information for a specified period to meet legal obligations.

8.4 Right to Lodge a Complaint

If you have any concerns about the processing of your information, write directly to [email protected]. We will endeavour to provide a resolution as quickly as possible.

9 Protection of Minors

ac366's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our platform, that account will be immediately closed and the collected information will be deleted.

If you believe a minor is using our platform, please let us know.

10 Third-Party Links

If the ac366 platform contains any links to third-party websites, those websites have their own privacy policies. ac366 is not responsible for the privacy practices of those external sites. You are advised to read the privacy policy of any third-party website before visiting it.

11 Changes to the Policy

ac366 may update this privacy policy from time to time. For significant changes, we will publish a notice on the platform or notify you via your registered email. Continued use of the platform after any change will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

12 Responsible Gaming & Data Protection

ac366 may analyse your gaming behaviour data to identify problem gaming patterns. This is a protective measure against harm to you. If any unusual pattern is detected, our team may contact you. To learn more about responsible gaming, visit our Responsible Gaming page.